Return & Refund
1. Can I return my order?
Returns are accepted only if the product you receive is damaged or defective. We do not accept returns for any other reason.
Any damage or defect must be reported, along with the required proof, within 3 days (72 hours) of delivery. Requests submitted after this period may not be accepted.
2. Can I return or exchange my jewellery if I change my mind?
No. Jewellery cannot be returned or exchanged due to change of mind, incorrect selection, lack of need, or any other reason unless the item received is damaged or defective.
3. Why are jewellery items non-returnable otherwise?
Jewellery comes into direct contact with the skin. For hygiene and sanitation reasons, we cannot accept returns or exchanges once an item has been delivered, except when the item is received damaged or defective.
4. What proof do I need to submit?
A single, continuous and uncut unboxing video is required for all damage or defect claims. The video must clearly show:
- The sealed parcel before opening
- The opening of the parcel
- The product immediately after opening
- The damage or defect being claimed
Claims without the required video evidence may not be accepted.
5. Can I return products bought on sale or during promotions?
Sale and promotional items are also eligible for a return only if the item is received damaged or defective. All other returns are not accepted.
6. What reasons are not accepted for returns?
We do not accept returns for:
- Change of mind
- Incorrect product, size, colour or design selected by the customer
- Lack of need
- Product no longer required
- Damage caused after delivery or use
- Normal wear and tear
- Missing, incomplete or unclear unboxing video
- Claims submitted more than 3 days (72 hours) after delivery
7. How do I request a return?
Email us with your order ID, uncut unboxing video, and a description of the damage or defect within 3 days (72 hours) of delivery.
Our team will review your request and respond within 2–4 business days.
8. How long do I have to report a damaged or defective item?
You have a maximum of 3 days (72 hours) from the date of delivery to report the issue and submit the required proof.
After this period, damage or defect claims may not be accepted.
9. How long does it take to get a refund?
If your return is approved and a refund is applicable, refunds are generally processed within 5–7 business days.
- Prepaid orders: Refunds will be issued to the original payment method.
- COD orders: Refunds will be issued via UPI or bank transfer.
The time taken for the amount to reflect in your account may vary depending on the payment provider or bank.
10. Will I get a replacement?
If your damaged or defective item is eligible for a replacement, we will arrange a replacement subject to stock availability.
If the same product is unavailable, a refund may be issued instead.
11. Will I be charged for return shipping?
For an approved damage or defect claim, we will arrange a return pickup where possible.
If a pickup is not available in your location, you may be required to ship the item back. Any applicable return shipping instructions or charges will be communicated to you before proceeding.
12. Can I cancel my order?
Orders can be cancelled only before they are shipped. Once an order has been shipped, it cannot be cancelled.