Shipping Policy

1. Order Processing Time

- Orders are processed within 1–2 business days.

- Orders placed after 5 PM, on weekends, or on public holidays will be processed on the next working day.

- Processing times may be longer during sales or high‑volume periods.

2. Shipping Timeline

- Metro Cities: 2–5 business days

- Non-Metro Cities: 4–7 business days

- Remote Locations: 7–10 business days

(Timelines may vary due to courier delays or external factors.)

3. Order Tracking

- Once shipped, you will receive a tracking link via SMS/email.

- Use the tracking number to check the live status of your shipment.

4. Incorrect Address / Failed Delivery

Delivery may fail if:

- Customer unavailable

- Incorrect/incomplete address

- Phone number unreachable

- Delivery refused

If an order returns to us due to failed delivery:

- We can re-ship the order (additional shipping charges may apply).

- COD orders must be converted to prepaid for re-dispatch.

5. Damaged or Tampered Package

If the package appears tampered or damaged:

1. Do NOT accept the parcel.

2. Ask the courier to mark it as "Return to Sender".

3. Contact us immediately at [Email ID]

6. Delivery Delays

Delays may occur due to weather, festivals, logistics issues, or courier delays. We will assist in tracking the order but are not liable for courier-side delays.

7. International Shipping

We currently do not offer international shipping.

(If applicable, include customs/tax details here.)

8. Contact Us

For any shipping-related queries, reach us at:

Email: oreliaforyou@gmail.com

Phone: 7304331656